{"id":6253,"date":"2025-09-08T17:50:24","date_gmt":"2025-09-08T22:50:24","guid":{"rendered":"https:\/\/paezmartin.com\/how-can-you-assert-your-rights-against-breaches-of-contract-by-viva-air-avianca\/"},"modified":"2026-04-01T11:45:47","modified_gmt":"2026-04-01T16:45:47","slug":"how-can-you-assert-your-rights-against-breaches-of-contract-by-viva-air-avianca","status":"publish","type":"post","link":"https:\/\/paezmartin.com\/en\/how-can-you-assert-your-rights-against-breaches-of-contract-by-viva-air-avianca\/","title":{"rendered":"How can you assert your rights against breaches of contract by Viva Air \u2013 Avianca?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6253\" class=\"elementor elementor-6253 elementor-2399\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52d43cd e-flex e-con-boxed e-con e-parent\" data-id=\"52d43cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77cd783 elementor-widget elementor-widget-text-editor\" data-id=\"77cd783\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">If you are a passenger affected by the suspension of operations of the Viva Air airline and have not received a refund or any solution, it is essential to know the legal avenues available to claim your rights and compensation.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":120,\"335559739\":120}\"> <\/span><\/p><p aria-level=\"2\"><strong>Legal options for those affected <\/strong><\/p><ol><li aria-setsize=\"-1\" data-leveltext=\"%1.\" data-font=\"system-ui\" data-listid=\"1\" data-list-defn-props=\"{\"335552541\":0,\"335559685\":720,\"335559991\":360,\"469769242\":[65533,0],\"469777803\":\"left\",\"469777804\":\"%1.\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"1\" data-aria-level=\"1\">Individual lawsuit for violation of consumer rights<br>This action is presented (virtually) before the Delegation of Jurisdictional Affairs of the Superintendency of Industry and Commerce (SIC), which, by express legal authorization, exercises jurisdictional functions. In this process, compensation is civilly claimed for damages caused by breach of contract.<span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li><li>Claim for contractual liability before ordinary justice<br>You can file a lawsuit in civil courts, claiming compliance with the contract or compensation for damages.<span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"%1.\" data-font=\"system-ui\" data-listid=\"1\" data-list-defn-props=\"{\"335552541\":0,\"335559685\":720,\"335559991\":360,\"469769242\":[65533,0],\"469777803\":\"left\",\"469777804\":\"%1.\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"3\" data-aria-level=\"1\">group action<br>A more efficient mechanism that groups multiple affected parties into a single process. The group action filed against Viva Air, Viva Fast Colombia S.A.S., Viva Airlines Per\u00fa SAC and Avianca (as jointly responsible) is being processed in the First Civil Circuit Court of Rionegro, under file 05615310300120230006800.<span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li><\/ol><p aria-level=\"2\"><strong>Legal framework for group action <\/strong><\/p><p><span data-contrast=\"auto\">According to Article 46 of Law 472 of 1998, group action is promoted by a group of people with uniform conditions regarding the same cause and similar individual damages. This action seeks exclusively to obtain the recognition and payment of compensation. <\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":120,\"335559739\":120}\"> <\/span><\/p><p><span data-contrast=\"auto\">In accordance with Article 49 of the same law, group actions must be exercised through a lawyer, who will represent all those affected.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":120}\"> <\/span><\/p><p><span data-contrast=\"auto\">The philosophy of group action is based on the following benefits:<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":120}\"> <\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Constitutional recognition (Article 88 of the Political Constitution).<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Greater speed and efficiency than individual demands.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Use of common tests for all those affected, saving time and resources.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Uniformity in the decision on rights and compensation.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li><\/ul><p><span data-contrast=\"auto\">Additionally, Paragraph of Article 48 allows those who did not grant power or did not carry out prior actions to be represented in the collective action without the need for individual procedures.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":120,\"335559739\":120}\"> <\/span><\/p><p aria-level=\"2\"><strong>Claims within the class action <\/strong><\/p><p><span data-contrast=\"auto\">Among the compensation requested in the class action lawsuit are:<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":120,\"335559739\":120}\"> <\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Property damage: reimbursement of ticket costs and additional expenses (transport, accommodation, food).<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Non-property damage: compensation for moral damages and personal injuries resulting from interruption and neglect.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li><\/ul><p aria-level=\"2\"><strong>How to be part of the group of affected people <\/strong><\/p><p>If you wish to join the collective action, contact the promoting firm by email: <span data-contrast=\"auto\"><span data-contrast=\"none\"><span data-contrast=\"auto\"><a href=\"mailto:afectadosvivaair@paezmartin.co\">afectadosvivaair@paezmartin.co<\/a><\/span><\/span><\/span>. You will be guided through the process.<span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":120,\"335559739\":120}\"> <\/span><\/p><p><span data-contrast=\"auto\">Required documents:<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":120}\"> <\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Copy of the ID on both sides.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Reservation and electronic ticket or reservation number.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Values \u200b\u200bpaid for tickets.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Proof of additional expenses.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Documents that prove moral or psychological damage.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">Granting power to representative attorneys, which can be done by email without a handwritten signature, in accordance with Article 5 of Law 2213 of 2022.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>If you are a passenger affected by the suspension of operations of the Viva Air airline and have not received [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6259,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[44,47],"tags":[],"class_list":["post-6253","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-other","category-topics-of-interest"],"_links":{"self":[{"href":"https:\/\/paezmartin.com\/en\/wp-json\/wp\/v2\/posts\/6253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/paezmartin.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/paezmartin.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/paezmartin.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/paezmartin.com\/en\/wp-json\/wp\/v2\/comments?post=6253"}],"version-history":[{"count":1,"href":"https:\/\/paezmartin.com\/en\/wp-json\/wp\/v2\/posts\/6253\/revisions"}],"predecessor-version":[{"id":6260,"href":"https:\/\/paezmartin.com\/en\/wp-json\/wp\/v2\/posts\/6253\/revisions\/6260"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/paezmartin.com\/en\/wp-json\/wp\/v2\/media\/6259"}],"wp:attachment":[{"href":"https:\/\/paezmartin.com\/en\/wp-json\/wp\/v2\/media?parent=6253"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/paezmartin.com\/en\/wp-json\/wp\/v2\/categories?post=6253"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/paezmartin.com\/en\/wp-json\/wp\/v2\/tags?post=6253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}